Use cases

Turn conversations into completed tasks

See where a digital employee fits into your business. We start with one workflow and agree on what it can do, what needs confirmation and when your team takes over.

Use cases

Sales and e-commerce

Help customers take the next step towards a purchase.

Checks availability and shares a payment link.

See the workflow

Checks catalogue and stock
Prepares the requested order
Waits for payment before confirming the purchase

Systems we connect
E-commerce · Payments · CRM

When your team steps in

Special discounts, exceptions or questions that need expert advice.

UVTeamWhatsApp · Digital employee

Is this product available?

UVTeam

Yes! How many would you like?

Just one, please.

Great. You can review your order and pay here.

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Use cases

Customer support

Keep the context when your team takes over.

Uses approved documentation and records the enquiry.

See the workflow

Identifies the order
Checks the available status
Resolves or hands over with the history

Systems we connect
Orders · Ticketing · CRM

When your team steps in

Complaints, exceptions or a request to speak to a person.

UVTeamWhatsApp · Digital employee

My order hasn’t arrived. Can you help?

UVTeam

Of course. What’s your order number?

It’s 2048.

Thanks. I’ll check what happened and log your request.

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Use cases

Internal sales assistant

Less admin between customer meetings.

Updates CRM records from a sales conversation.

See the workflow

Captures meeting notes
Clarifies details before saving
Prepares follow-up tasks

Systems we connect
CRM · Tasks · Calendar

When your team steps in

Pricing, commercial commitments and opportunity decisions.

UVTeamWhatsApp · Digital employee

I spoke to Ana. She wants a proposal by Friday.

UVTeam

Which company is Ana from?

Acme. She’s interested in the maintenance plan.

Got it. I’ll add those details to the opportunity and set a follow-up for Friday.

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Use cases

Field service and appointments

Prepare for the visit before the technician arrives.

Collects issue details and checks the calendar.

See the workflow

Collects useful information
Offers available time slots
Books after the customer confirms

Systems we connect
Calendar · Service tickets · CRM

When your team steps in

Diagnosis, emergencies and issues requiring technical judgement.

UVTeamWhatsApp · Digital employee

The machine is making a noise. Can you come tomorrow?

UVTeam

Could you send the model and a photo?

It’s the X200. I’ll send a photo now.

Thanks. I’ll check tomorrow’s available times for you to choose.

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Use cases

Customer and merchant onboarding

Guide each applicant through the information required.

Collects details and flags missing documents.

See the workflow

Explains configured requirements
Requests missing or unreadable details
Prepares the file for review

Systems we connect
Documents · CRM · Internal workflows

When your team steps in

Final approval, exceptions and checks requiring human review.

UVTeamWhatsApp · Digital employee

I’d like to register my business. What do you need?

UVTeam

Let’s start with the business name and activity.

It’s La Esquina, a café.

Great. Next, I’ll explain which tax details and documents we need.

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Let’s design your first use case

Bring a real business process. We’ll walk through the workflow, the tools and the decisions your team should retain.

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Actions and connections depend on your systems, permissions and business rules.